FAQ – Frequent Asked Questions

Here you can find a lot of question people often ask us, by phone or mail. We hope you are satisfied with out help, anticipating this list

ARE ALL YOUR CATALOGUE WEB PRODUCTS CUSTOM MADE?

Yes, all our products are hand-crafted and custom-made.

HOW CAN I BUY FURNITURE IN YOUR WEB CATALOGUE?

When the order is confirmed, if the furniture is available for prompt delivery, we check and package perfectly the item. When we receive the full payment, we will deliver the purchased furniture.

DO YOU DELIVER YOUR PRODUCTS ACROSS ITALY?

Yes, we deliver our products anywhere in Italy, including the islands.

CAN I BUY YOUR FURNITURE ON INTERNET?

Yes, your can order and buy our furniture by e-mail, by phone or by fax

HOW CAN I PURCHASE ONE OF YOUR PRODUCTS AND ASK YOU TO CUSTOM-MADE IT?

When your order is confirmed, we will send you a detailed dimensional drawing, so that you can confirm or modify the correct measurements you need. Then, we start handcrafting your custom-made furniture.

IS IT POSSIBILE TO BUY ONE OF YOUR ITEMS WITH A CUSTOM-MADE POLISHING?

Yes, of course. Our polishing is completely handmade, so we create some samples with the gloss, the colour and the antique-effect need you like. Then, you’ll choose your favourite sample.

IS IT POSSIBLE TO CUSTOMIZE ONE OF YOUR TYROLEAN CUPBOARDS WITH DIFFERENT DECORATIONS AND COLOUR?

Yes, you have to send us a picture or a sample, we create 2 or 3 lacquers similar to yours and then you chooser the polishing you need.

IS IT POSSIBLE TO ASK A REPRODUCTION OF AN ITEM I’D LIKE TO PURCHASE IN BIGGER DIMENSION AND A DIFFERENT FINISHING?

Yes, it is. All of our products are completely custom-made.

I WOULD LIKE TO PURCHASE A DECORATED CUSTOM MADE CUPBOARD AND CHANGE THE DECORATIONS. HOW DO I DECIDE THE RIGHT DECORATIONS?

We can customize the cupboard’s decorations (subjects, colours and antique-effect) and you can decide the decorations you like the most, after seeing the raw furniture. Our decorator (with 30 years of experience) will give you some precious advice with some material (samples and pictures of cupboards we handcrafted.

DO YOU MANUFACTURE ALL PRODUCTS OR ARE YOU RETAILERS?

We manufacture, refine and polish all the product on our web catalogue in our laboratory.

CAN I PERSONALLY SEE THE FURNITURE ON YOUR WEB CATALOGUE?

Yes, you can see all our products in our laboratory.

IS IT POSSIBILE TO PURCHASE ONE OF YOUR CUSTOM-MADE PRODUCTS WITH THE SAME FINISHING OF OUR FURNITURE?

Yes, of course: you can visit our laboratory, see the raw product and bring a sample with the finishing you need. Then we will decorate, lacquer and polish the product and last, but not least, we apply the finishing you need.

DO YOU DELIVER YOUR PRODUCTS ABROAD?

Yes, we deliver all our furntiure inside and outside Europe.

CAN I ASK FOR THE MOUNTING OF THE FURNITURE?

Yes we assembly the furniture thanks to our expert and meticulous staff.

ARE THE PRODUCTS POLISHED BY HAND? BY WHICH METHOD?

All the items on our web catalogue are polished by hand with the same techniques used in 17th and 18th century, with natural products.

IS IT POSSIBILE TO CHANGE THE HANDLERS AND THE GLASSES OF THE FURNITURE I SEE ON YOUR WEB CATALOGUE?

Yes, you can see and choose among a wide range of handlers and accessories in our laboratory.

DO YOU SUPPLY YOUR PRODUCTS TO RETAILERS?

Yes, we supply our products to retailers.

I SAW SOME ORIGINAL FURNITURE ON INTERNET, COULD YOU REPRODUCE IT CUSTOM-MADE?

Of course, you will send us some pictures and we will handcraft your product with the sizes and finishing you need, thanks to technical dimensional drawings.

I’M INTERESTED IN ONE OF YOUR PRODUCTS BUT IT IS RECTANGULAR-SHAPED. COULD YOU REPRODUCE IN AN OVAL SHAPE AND EXTENDIBLE?

Of course, we manufacture every product by hand and we can reproduce it in an oval shape and extendible.

I WANT TO PURCHASE A CUSTOM-MADE FURNITURE, WHICH ARE YOUR TERMS OF PAYMENT?

Deposit as a receipt of your order with a bank draft or a cashier’s cheque, full payment before the delivery.

I SAW ON INTERNET SOME FURNITURE I LIKE VERY MUCH. COULD YOU REPRODUCE IT CUSTOM-MADE?

Yes, we can reproduce it with the same features, sizes and finishing you nedd according to the picture you give to us.

IS THE FURNITURE MADE OF SOLID WOOD?

Yes, of course. The furniture is completely made of solid wood.

AFTER I PLACE AN ORDER WITH YOU, WHEN WILL YOU DELIVER THE PRODUCT?

For prompt delivery products, delivery will be made in 7/10 days by the receipt of your order. For custom-made products, delivery will be made in 60 days by the receipt of your order. The processing of delivery depends on the complexity of decorations. We agree the terms of delivery with the customers.

I WOULD LIKE TO PURCHASE ONE OF YOUR PRODUCTS. CAN I ASK FOR A DOOR DELIVERY IN MY HOUSE?

Yes we do home delivery with disposal of packaging both with our means of transport and our staff and our service courier to whom we rely for more than 40 years.

I’M INTERESTED IN ONE OF YOUR PRODUCTS I SAW ON YOUR WEB CATALOGUE, CAN I SEE THE RAW VERSION?

Yes, you can come to our laboratory and see the furniture. If you can’t come to our laboratory, we will send you some pictures of the raw product.

WHICH ARE YOUR TERMS OF PAYMENT?

You can pay with a cashier’s cheque or a bank draft.

I WOULD LIKE TO ORDER ONE OF YOUR PRODUCTS BUT MY DOOR IS TO0 NARROW. CAN YOU MANUFACTURE THE FURNITURE IN A DETACHABLE VERSION?

Yes, we will manufacture your custom-made product in a detachable version.

I’M A RETAILER AND I AM INTERESTED IN SELLING YOUR FURNITURE. HOW CAN WE START A PARTNERSHIP?

If you want to start a partnership with us, you can visit our headquarters and we well talk about it. Then, we will give you our catalogue and all the materials required.