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+39 0424-85230

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FAQ – Domande Frequenti

Most frequent

Of course, all our items are handcrafted and we make them to measure by hand.
From the moment the offer is confirmed, if the item is ready for delivery it is checked and packaged in a "workmanlike manner". Upon receipt of the balance we ship the purchased item.

Yes, we ship our items all over Italy, including the islands.

All the items present and viewed on our website are of our production, we have the laboratory where we produce, polish, finish and package the products. Production is completely vertical, the raw materials enter and the packaged product exits.
After accepting the offer of the customized product, the order is sent by e-mail to the customer with the order confirmation specified (payments and delivery times), following receipt of the deposit, the technical drawing quoted with details is sent to the customer so that he can confirm and/or modify the desired dimensions. After the customer confirms the drawings, the production of the custom-made furniture begins.

Our products

Of course, all our items are handmade and we can make them to measure.
Of course, since our polishing is handmade with natural products, it can easily be reproduced with the desired shade, antique finish and shine. We provide polishing samples for the customer to view, where they can choose.
Yes, using the photo or a real sample that the customer will provide us, 2/3 lacquering samples with decorations will be made. We can send the samples to the customer's address or view them on site.
Certainly, all the items in the web catalog can be made to measure in terms of size, color/polish tone and decorative subjects.
Yes, the decorated subjects and the colors of the wardrobe can be customized, an appointment can be made at our laboratory to view the raw furniture in order to define all the requests together and advise the customer in the best possible way. For those who do not have the opportunity to come to our laboratory we prepare decorated samples to send to the customer.

Yes, all the items featured in the online catalog can be seen and touched in the showroom inside our workshop.

Of course. When the piece is in its unfinished state, we will notify you so you can view it at our workshop and define the finish together.
For those who can’t come due to distance, we send detailed photos of the unfinished piece along with finish samples.

Yes. You can view the unfinished piece at our workshop. We will polish, lacquer, or decorate it using your sample as a reference (such as a drawer or door, which will be returned to you), and we will reproduce it to match your sample exactly.

All the items in the web catalog are hand-polished with natural
products, using the same working methods used in the Italian
and French workshops of the 17th and 18th centuries.

Yes, you can view and choose the accessories and handles in our laboratory, we have a wide choice, advising the customer in the best possible way. Or we send the online catalog where you can choose the accessories.

Of course. Using the photos you provide, we can create the piece with your desired dimensions and finish.
We prepare detailed technical drawings with measurements before starting production.

Absolutely. The item you saw in the photo is handcrafted individually, not mass-produced, so it can be made in an oval and extendable version.

Upon receipt of the photos via e-mail, our technical office will evaluate the feasibility of the model. If it is achievable, we produce it with the same characteristics: dimensions and finishing, decorations/inlays desired, based on the photos of your model.

The item you saw is built entirely from solid wood in all its parts.

For items ready for delivery, the lead time is usually 7 to 10 days from order confirmation.
For custom-made pieces, it’s approximately 60 days from order confirmation.
Delivery times for bespoke items may vary depending on the complexity of the work and will be agreed upon with the customer.

Certainly, by making an appointment via telephone or preferably via e-mail, you can view the unfinished item in our laboratory. If the customer is unable to visit us, we send detailed photographic material of the unfinished item.

Shipping and assembly

Yes, we ship our items all over Italy, including the islands.

Yes, we ship our handcrafted pieces to both European and non-European countries.

To provide you with a shipping quote, we need the delivery address (Street/Square, house number, City).

Yes, we also perform wardrobe assembly using our highly skilled and precise personnel.

Payments

Yes, you can easily purchase via e-mail or by telephone. After the first contact, all the information to proceed with the order will be sent to the customer.
To proceed with the order the conditions are: 40% deposit, balance on finished goods before delivery, to be made by bank transfer.
To proceed with the order the conditions are: 40% deposit, balance on finished goods before delivery, to be made by bank transfer.

Producer from 1960

Yes, we produce all the models in our catalogue, from the
hand-made design to the finished and packaged product,
production is vertical, the raw material enters and the finished
and packaged product comes out.

Yes, we supply our handcrafted pieces to retailers.

To start a collaboration, you’re welcome to visit our headquarters so we can discuss everything in person.
After that, we will provide you with catalogs and all the necessary materials you may need.

Here you can find many of the questions our customers usually ask us by phone or email. We hope listing them here in advance will be helpful to everyone.

Phone: +39 0424-85230

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